buy-in, there’s a lot that goes. Into making this transition. Let’s look at how field service. Management with ai, training, and incentives can set your team up for success.
Use ai-first mobile field service management.
Your field service team needs mobile. Ready field service management powered by ai to. Make upselling easy and fast. Here are a few examples of. How having the best field service management. In place can help your mobile workers sell successfully.
With ai-generated summaries. You can brief your mobile workers on past service interactions. Asset history, offers, and communications before. They even arrive at a job site. These details can help your team. Prepare a consultative sales approach that’s. Personally tailored to the customer’s. Specific needs and preferences.
Ai can make recommendations
for upgrades, replacements, or maintenance from new customer america phone number list data collected on site. For easy upsells like a New battery or service level. Agreement (sla), your team can instantly. Provide next steps. But for more involved sales, like customized
At the end of each appointment, have your mobile workers ask your customers to fill out a digital customer satisfaction survey from their field service management mobile app. Ai can analyze the post-service field service can help feedback to identify potential upselling opportunities. For example, if a restaurant chain customer says they have issues maintaining their freezers, your field service technician can suggest an sla.
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offer upselling training and support
in addition to having the right field service management enablement, give your technicians the right training to identify customer cues and engage in upselling/cross-selling.
Remember: your field service technicians are not salespeople, nor cmb directory should you assume they will enjoy selling. The two roles require different skill sets, but each plays an important part for revenue growth.